Guest Reviews

From 681 reviews
Alexandra Phillips
Alexandra Phillips

I had Brianna she used the CBD oil on me and it felt amazing! Brianna massaged my back and neck so good it made me fall asleep. I left feeling rejuvenated, relaxed and I couldn’t stop talking about my massage to my husband for days. I …

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via Google
Newsletters Mailings
Newsletters Mailings

Gina is excellent. I enjoy my pedicures. The sounds are relaxing, the conversation is light. Good deal for the price. I just live that this Day Spa offers a variety of services to those of us that live on the east side. They are very …

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via Google
Summer Scott
Summer Scott

My husband treated me here for my birthday and it was worth every penny. The staff was friendly and professional. It was very clean and Covid safe. The ambience was perfect and very relaxing. I was carried away by the music and …

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via Google
Jacques Jones
Jacques Jones

Very clean and professional. One of the best massages I've experienced!

via Google
Connie Price
Connie Price

Today was my first visit. Gina did an excellent job on my Deluxe pedicure & was very professional. I'll definitely be returning AND referring.

via Google
Cecilia Malloy
Cecilia Malloy

The people there are very nice and the place were very clean I will go back

via Google
De'Va Summers
De'Va Summers

Very good service.

via Google
Cathy Long
Cathy Long

My spa experience was excellent at The Upper Hand, the technicians were wonderful & knowledgeable. The atmosphere was beautiful & calming. I highly recommend this day spa

via Google
plez joyner
plez joyner

I had an awesome first-time with Katherine... I’ll definitely be back and will probably coax my wife to join me.

via Google
Ebony Anderson
Ebony Anderson

The best massage I ever had. I will be back to visit.. 🥰🥰🥰

Response from business owner

So glad to hear Ebony!

via Google
John Adams
John Adams

Made a last minute appointment and this is about my 8 th there.They are great friendly people and provide great service keeps this on man pain free

via Facebook
Nia W
Nia W

Ashley was amazing!! I had shoulder problems from picking up my babies all day and she knew EXACTLY what to do. I felt great when I left. I still do.

Response from business owner

That's awesome Nia!

via Google
Virda Perry
Virda Perry

Good prices for services.

Response from business owner

Thank you Virda!

via Google
Yvette Z
Yvette Z

Always love having Gina do my pedicures. Clean and very relaxing place. Will go back for future services.

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Xoxo, Lina
Xoxo, Lina

This was my first time getting a massage and Ashley was very informative and made me feel relaxed during the entire massage. I’m excited to go back again, I truly enjoyed coming today!

Response from business owner

Thank you Lina! Very happy to hear that you enjoyed your massage.

via Google
Angela W
Angela W

Enjoyed the Swedish massage. Will be going back for another one. Environment was warm and friendly. Good experience

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Dee Ferrell
Dee Ferrell

My experience was great. All the tension I had when I walked in had disappeared by the time I walked out the door. The masssges here are really good. I melted on the table. All my knots and tightness were no more. Job well done.

via Facebook
Thelma
Thelma

Everything! I received an awesome one hour full body massage by Kathryn...I was very pleased with the service!

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Kathryn Phifer
Kathryn Phifer

This place is 👌 have been getting the Swedish massage and Briana is amazing.She is very attentive and really focus on whatever areas you let her know needs the attentions will recommend this place to any and every one.It is a must try…

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via Facebook
Montaye Harris
Montaye Harris

Great staff. They give the best massage.

Response from business owner

Good to hear you enjoyed your massage. Thanks!

via Google
Tameca Porter
Tameca Porter

Great customer service

Response from business owner

Thank you Tameca!

via Google
L. Pierre
L. Pierre

Great experience! Felt so relaxed after my massage.

Response from business owner

We are glad to hear you enjoyed your massage experience. Thank you for the positive feedback!

via Google
Kita stone
Kita stone

Upon my arrival, I was greeted and treated with respect from the beginning to the end. I was made comfortable and my tech was very informative and gave the best foot message ever. I will return.

Response from business owner

Awesome Kita! We are happy to hear we met your expectations.

via Google
Shane Callwood
Shane Callwood

The entire staff was very nice the first time I came and that's the reason I'm coming back and bringing and recommending my friends and family...

Response from business owner

Thank you Shane for the feedback and thanks for the referrals!

via Google
Gohar S
Gohar S

Very Good service and good spa and and an overall good experience Good value for the money Would definitely recommend

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Ashley Hughes
Ashley Hughes

Ashley was great as usual!

Response from business owner

Awesome to hear! Thank you so much for the feedback.

via Google
Maria Mahoney
Maria Mahoney

Massages are my thing. Tried a new person, David is great! Felt all my shoulder muscles release! Too bad I'm moving next week..

via Facebook
Noemi Hays
Noemi Hays

Gina was amazing!!!

Response from business owner

Thanks Noemi! We look forward to seeing you again.

via Google
Alexandra Foley
Alexandra Foley

My deep tissue massage with Katherine was amazing! She was very professional and informative. I have very sensitive spots on my back and she listened and eased up when requested. The establishment was extremely clean and they took all …

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Response from business owner

Thanks for the feedback Alexandra. We like hearing from guests so we can continue being great at what we do.

via Google
Carolita Hill
Carolita Hill

I catered to my man for his birthday. This was our first couples massage and it was absolutely amazing. She put my man to sleep😀 that’s the only time another woman can put my man to sleep with my permission. Both of them was super and we …

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Response from business owner

Thank you Carolina for your kind, sweet words of praise. We appreciate you both and are glad to hear that this is your new spa home!

via Google
Sheena Brown
Sheena Brown

Great experience. Will definitely be back

Response from business owner

Thank you Sheena. We are happy to know you enjoyed your visit with us!

via Google
jenniferlW9167FD
jenniferlW9167FD

My 90 min. Muscle Melt massage with David was just what I needed!!! He was very professional, the pressure was excellent and the room temperature was just right!! I will definitely book him again soon!!! On a bad note my initial reception was VERY cold! Staff completely ignored me. When I asked a question about other services, I was told to view the website. Reception staff should be a more attentive and friendly!!…

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jimmeta b
jimmeta b

I truly enjoyed my massage...Ashley was absolutely AMAZING! The office was very peaceful and the vibe was everything!

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Larry p
Larry p

Great place great service they did a great job me and my wife in joyed the service. I will Encourage anyone to go check them out

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Christina Glenn
Christina Glenn

My husband gifted me a package of a facial, massage, foot detox and pedicure for our anniversary and I had a wonderful experience everyone was very nice and it was a calm environment and a pleasure to experience. Thank you to the awesome …

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Response from business owner

We love helping people celebrate special occasions. So glad to know that you enjoyed your day with us!

via Google
brian cooper
brian cooper

Ashley was awesome. She really loosened up my neck muscles and I gained some range of motion.

Response from business owner

Awesome Brian! Thanks for the review.

via Google
Patrice Licole
Patrice Licole

1st time getting a massage EVER and it felt great. Left there feeling very much relaxed.. LOVED IT

Response from business owner

Good to hear Patrice. Thank you for the review!

via Google
Lakisha Childs
Lakisha Childs

I had a Deep Tissue massage by Brionna Brown and it was amazing!

Response from business owner

So good to know you enjoyed your session. Thank you for sharing your experience. We look forward to seeing you again.

via Google
Jessica Jacques
Jessica Jacques

Been coming here for years , love this place and the services they offer. Brianna , Catonya and Katherine are amazing Massage therapist.

Response from business owner

Thank you Jessica! We try hard to make it amazing!

via Google
Mobile538179
Mobile538179

I’ve have massages before, but the one I got today exceeds all others. It’s obvious now why they’re so booked up. Really just have to experience it to see for yourself. David was my therapist. I didn’t have to tell him where to focus, I assume he could tell because certain points were worked more. My husband had Ashley and he’s just as happy as I am. She also found previously injured areas. Beyond satisfied.…

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dorine ballard
dorine ballard

I've been here 3 times now and I must say they've earned a regular customer now. Katherine is phenomenal, she does excellent massages and body wraps. She's timely, being sure to spend the full amount of time on your services, giving you all…

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Response from business owner

Thank you so much Dorine for your review. We do aim to please and deliver a consistent quality experience each and every time. We appreciate you and can't wait to see you again!

via Google
Dyanna Minor
Dyanna Minor

It was my very first time getting a full body massage, & I absolutely loved it & will be coming back. It was very relaxing & invigorating.

Response from business owner

It's always nice to hear that our guests enjoyed their spa service. Thank you for sharing your experience!

via Google
Kellie Pound
Kellie Pound

Such a wonderful facial! Pleasant atmosphere and staff! My mom also gets her lashes done here and they always take care of her which makes a daughter feel good!

Response from business owner

Thank you Kellie! It was our pleasure to take care of you and very happy to hear you enjoyed your facial. Hope to see you again.

via Facebook
Martina Starr
Martina Starr

Nice and respectful staff. Very clean due to Covid-19 going on... I will go back there for the full spa day... I feel 1000 times better. Thank you

Response from business owner

Thank you Martina! We are so glad to hear you enjoyed your spa day. It was our pleasure to take care of you.

via Google
Brittany B
Brittany B

I received a hot stone massage from here and it was so relaxing and just what I needed. She worked on spots that I told her that were bothering me. I left feeling refreshed!

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maria hickein
maria hickein

Brianna Brown did an amazing job creating a custom deep tissue massage for me! I walked out feeling so much better without anymore more tightness on my body. 10/10 recommend.

Response from business owner

That's so awesome Maria! Glad we could help and thanks for sharing.

via Google
Erica Hawthorne
Erica Hawthorne

Was in search of someone who could do a lash lift, which was extremely difficult considering everyone focuses on lash extensions! Came across this business via a google search. Due to a cancellation I was able to get in earlier which was …

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Response from business owner

Yay! Thank you Erica. I really enjoyed working with you and your lashes. I look forward to seeing you again.

via Google
Kenya Edwards
Kenya Edwards

The atmosphere was tranquil and very relaxed. Excellent prices for services, this is now my go to Spa.

Response from business owner

We are so pleased to hear that this is your new spa home. Thank you for the kind review! It's always a pleasure taking care of our guests.

via Google
AWD
AWD

I wanted to give myself a treat. Gina was professional and very comforting. I got a mani /pedi and I felt great. It has been several months since I did something for me. Thank you Gina I will be back. Upper Hands is the place to go. AWD

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Deanna H
Deanna H

I throughly enjoyed my massage by Katherine. Very much needed relaxation and she took care of all my problem areas.

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emily h
emily h

Such a good massage! I love David and will be coming back to request him. I went with one of my girlfriends and we had a great relaxing time.

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Bessie Cephus
Bessie Cephus

My experience with Gina was outstanding!! She was professional and she gave me lots of helpful information on my feet care needs. I am diabetic and needed to find someone that I could trust with my feet. I am so thankful to have found her …

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Response from business owner

Thank you Bessie for your feedback. We are glad to hear you enjoyed your pedicure!

via Google
FarAway255690
FarAway255690

Gina is always exceptional. I enjoy our talk while she is doing my nails. The spa is very relaxing. I

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Cindy Keeler
Cindy Keeler

Really enjoyed my facial with Phylliss. She was informative, very professional and gave me a lot of information on taking care of my skin. Super relaxing and definitely a nice break to treat myself!

Response from business owner

I am so happy to hear you enjoyed your facial. I really enjoyed working with you and can't wait to see you again!

via Google
Sandra Dean
Sandra Dean

Excellent quality service!

Response from business owner

Thank you Sandra! We appreciate your patronage.

via Google
Stone Love
Stone Love

My massage with Ashley was great, I spoke with her over the phone when I called to book my services, she has amazing customer service skills both over the phone and in person. Catonya gave the best facial I've ever had, including removing …

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Response from business owner

It was our pleasure. Thank you for choosing to spend your time with us!

via Google
Aracely Ventura
Aracely Ventura

We loved it!! We had a sisters day out and it was Amazing!! We will be back

Response from business owner

We so enjoyed taking care of you and your sisters. Thank you for spending the day with us!

via Google
lacey cooper
lacey cooper

Me and my manz had a great relaxing time and we felt awesome afterwards. We are definitely going back soon!

Response from business owner

Thank you Lacey! We appreciate you choosing our spa to come and get your relaxation on! Hope to see you again soon!

via Google
Virginia Pate
Virginia Pate

David did a great job with my deep tissue massage. He has a unique style that I have not experienced before, but was very enjoyable. Everyone is very friendly and professional there every time that I visit.

Response from business owner

It's always nice to hear from our guests. Thank you for sharing! Glad you enjoyed your massage.

via Google
Daronne P
Daronne P

Gina gives a fantastic mani pedi with great attention to detail. She is so pleasant! Everything about the Upper Hand is excellent!

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Darrin Grandison
Darrin Grandison

My 1st professional massage today. I had an awesome experience from the time I walked in the door. Very friendly staff. My Technician was great. She asked all the right questions to make sure I received a wonderful massage.

Response from business owner

Thank you Darrin for sharing your experience! So happy to hear you enjoyed your visit with us today.

via Google
Pam Tarver
Pam Tarver

I received a Swedish Massage by Brianna. She was awesome and attentive my request for more attention to certain areas. I've been a customer since 2017 and never had a bad experience. I highly-qualified recommend this this spa & Brianna.

Response from business owner

Thank you so much Pam for your feedback on your visit with us! We appreciate it and always love to hear when we get it right. Brianna is an asset to the team and will be sure to let her know how pleased you are with your massage. We look forward to seeing you again soon.

via Google
Jean Ruffin
Jean Ruffin

I have traveled all over the United States visiting spas, and hands down, the massage I received from Catanya is the best I’ve ever had. She was absolutely thorough and my aches and pains melted away. She was also excellent at reminding me …

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Response from business owner

Thank you Jean for the glowing review. We are so happy to hear you loved your massage today!

via Google
Carrie
Carrie

Customer service is always great no matter who I’m dealing with. I’ve always gotten my massages from Brianna, and she is always great! I wouldn’t consider taking my business anywhere else!

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Seand841’s Brown
Seand841’s Brown

Facial was perfect. Was not happy with massage.

Response from business owner

Thank you so much for the feedback. We appreciate your input and are happy to hear you enjoyed your facial. We didn't recognize who this is from the review name. If you could contact the spa direct, at 678-210-2121, and ask for the manager or owner, so we can learn more about what didn't meet your expectations regarding your massage, we would love to hear from you. Our goal is to always help make people feel better!

via Google
Jennifer C
Jennifer C

David is excellent!! Friendly nice staff too. Easy to book. Covid friendly. Safe and clean. Very professional. My husband and I go at least once every other month.

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via TripAdvisor
Alicia Chatrie
Alicia Chatrie

Staff are awesome at what they do ! Excellent service.

Response from business owner

Thank you Alicia. Happy to hear you enjoyed your visit with us!

via Google
Rashida Hodge
Rashida Hodge

The environment was clean, relaxing and staff is very friendly. I will definitely refer and come back for more sessions of infrared sauna!

Response from business owner

Thank you Rashida for taking time to give your feedback. We appreciate it very much! You should also consider trying our Halotherapy sauna experience next time.

via Google
Ginger Rob
Ginger Rob

I had a deep tissue massage given by Brianna and it was one of the best I've had. She was very thorough and detailed, using her own technique. She was also able to take time and explain what she called a "homework assignment "which will …

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Response from business owner

Hi Ginger! So glad to hear you enjoyed your massage with Brianna. We can't wait to see you again and for the future, each room had its own volume control for the music so, please let your therapist know and they will be happy to adjust it to your liking. We want you to have an amazing sensory experience.

via Google
Kori Hector
Kori Hector

I got a deep tissue massage from Katherine and it was great! The staff is always so friendly when I call. The atmosphere is so relaxing. I sent my husband for his birthday in July and he really enjoyed his package and his massage with …

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Response from business owner

We are very happy to hear that you both enjoyed your time with us. Massage is so beneficial for the body, mind and spirit.

via Google
Quala D
Quala D

From the receptionist at the beginning all the way to the receptionist at the end and everything in between, this spa was divine. My massage therapist was glorious and it was if we were in sync. The touch was not too hard and not too soft. The ambience was very soothing. Everyone practiced social distancing, wore mask and sanitized everything. In this post COVID world, this spa aided in helping me to remember that services such as these allow me to be in my highest vibration...and that’s where I need to be! Thank you so much!!…

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Monique Keith
Monique Keith

Wonderful staff the business had a nice ambience definitely will revisit it again

Response from business owner

We had such a good time taking care of you and your mom for your birthday! Thank you for choosing to spend your time with us for your massages and facials.

via Google
Sarah Wade
Sarah Wade

CaTonya is amazing!!! And I greatly appreciate how careful they are being with Covid. They have excellent precautions in place. I will be back!!!

Response from business owner

Thank you Sarah! Catonya is an awesome massage therapist and she does facials too! We appreciate your review.

via Google
Cheryl Dalton
Cheryl Dalton

I have been going to Katherine for several months. She gives an excellent Swedish massage. I haven’t found better. I always feel better when I leave. Highly recommend Katherine.

via Facebook
Emily Nunnally
Emily Nunnally

This spa and its staff are AMAZING!!! I’ve been getting massages for well over a decade – including once a week in Thailand – and no one, NO ONE has “fixed me up” like The Upper Hand! My masseuse was extremely knowledgeable, helpful, and …

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Response from business owner

Thanks so much Emily for the feedback! We love and appreciate hearing from our guests. Very happy to hear you are pleased.

via Google
Thomas D
Thomas D

Gina is so awesome!!!! I'm a regular now because of her. I recommend everyone should treat yourself to a session or 2 with Gina!!!!

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emilyannnunnally
emilyannnunnally

This spa and its staff are AMAZING!!! I’ve been getting massages for well over a decade – including once a week in Thailand for a whole year – and no one, NO ONE has “fixed me up” like The Upper Hand! My masseuse, Katherine was extremely knowledgeable, helpful, and truly had gifted hands! I will be going back as often as I’m able!…

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via TripAdvisor
Shavonna
Shavonna

Brianna is amazing! She listened to where my problem areas were and eased tension in those places. The environment is calm, quiet, and peaceful. It’s super clean! My husband and I can’t wait for our next session.

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via TripAdvisor
Nancy B
Nancy B

Catoya gave me a wonderful senior massage! She was very professional and I love the way she did the reflexology on my feet! They now have heated tables Which I love because I always have a little chill when I’m on the table

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via TripAdvisor
Deb Beaman Wade
Deb Beaman Wade

I wouldn’t go anywhere else. Massages are awesome but so is everyone there. Phyllis has a beautiful business here and I trust them 100% to adhere to Covid requirements to keep us all as safe as possible.

via Facebook
Annette G
Annette G

This was just what I needed! Ashley is fantastic. You tell her what you want and she reads your body as she goes. She gives the proper attention to that area as needed. I had a deep tissue massage and from her first touch I could feel my aching back start to relax!!! The atmosphere is also geared for relaxation, no hustle bustle rushing you in and out, they take their time and listen both before and after. Friendly, courteous service received all around. I definitely will be going back soon!…

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Tenika Sims
Tenika Sims

The young man did a great job at making me feel comfortable and the massage was gentle yet firm. Perfect just what you need !!! I highly recommend

Response from business owner

Thank you Tenika! We look forward to seeing you again.

via Google
Pamela Woodard
Pamela Woodard

Brianna was great. I was so relaxed.

Response from business owner

Glad to know we were able to help you relax. Thank you for the feedback!

via Google
Passion
Passion

First time going and I’ve already booked another appointment. My deep tissue massage was great! I highly recommend Brianna Brown.

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Ciara S
Ciara S

David wa AMAZING! The atmosphere was so peaceful and serene i thouroughly enjoyed my visit! I definitely will be back!

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Anonymous1
Anonymous1

I have been coming here a little over 1 year and I enjoy my visit each time.

Richard D
Richard D

2nd time back here. Not sure why I waited so long between visits. Of years, the Covid deal and the fact that I was working long, long days. No worries. They have the covid thing covered. Wash your hands, keep your mask on, lay on the table and relax. They'll do the rest. Katherine did both my massages and both were great. She used just the right "deep tissue" pressure. Hard enough to feel it and just short of me wincing. All I could manage was a low moan. If your hurting or just want some relaxation, give them as try. You WON'T be disappointed. Try the sauna to loosen up b 4 hand and it'll be that much better.…

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Response from Phylliss S

Thank you so much for sharing your experience with us and I'm glad to hear that you tried out the Infrared Sauna. It does enhance your massage by warming tissue and increasing blood flow. We look forward to seeind you again soon.

via TripAdvisor
Audrianna Haynes
Audrianna Haynes

I surprised my boyfriend with a massage for his birthday and he fully enjoyed his massage. I also enjoyed my massage. I will definitely be returning.

Response from business owner

Thank you for choosing us to be a part of your boyfriends special day! We are happy to hear you both enjoyed your massages.

via Google
Katrina Solomon
Katrina Solomon

Relaxing experience with attentive staff!

Response from business owner

Thank you Katrina!

via Google
The Wisdom Economics Coach Jimmie Williams
The Wisdom Economics Coach Jimmie Williams

Awesome experience!!!

Response from business owner

Thank you so much! Glad you enjoyed your visit.

via Google
Dianne Crewe-Shaw
Dianne Crewe-Shaw

Customer service is their utmost priority by paying attention to details. Pricing is reasonable with quality service. The environment is warm, friendly, and clean.

Response from business owner

Thank you Dianne. It's always a pleasure having you. Glad to hear you enjoyed your massage.

via Google
B. Upshaw
B. Upshaw

The overall environment was peaceful and serene. I had the reiki massage done by Astin... thee absolute best feeling ever!

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Response from Phylliss S

We are so happy to hear you enjoyed your Reiki experience. Thank you for the review!

via TripAdvisor
Marie Withers
Marie Withers

Tried a new procedure today. The atmosphere was calming and Phyllis explained each step and answered all my questions. Look forward to my next visit.

Response from business owner

Thanks Marie! I enjoyed taking care of you today. Glad you enjoyed your service.

via Google
Samirah Young
Samirah Young

I had the mommy-to-be massage, and it was amazing! I’ve been having trouble sleeping in my second trimester and this massage relaxed me completely. I got home and slept 3 hours straight. I can’t wait to come back

Response from business owner

So good to hear that your massage helped you relax. Thank you for choosing our spa!

via Google
Tirzha
Tirzha

I had a great experience. The staff was so friendly and the technician was so knowledgeable. It was a clean and warm environment. I definitely will return again

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Response from Phylliss S

We are so happy to hear you enjoyed your time with us. Thank you so much for the feedback!

via TripAdvisor
Sherrill Williams
Sherrill Williams

Katherine was the lady who gave me a massage and she was awesome. I ask for her every time I come there. The place is nice, clean, and they are taking all safety percussions of the guidelines (COVID19).

Response from business owner

Thank you Sherrill for allowing us to take care of you for your massage. We appreciate your patronage!

via Google
Shawanna Jacson
Shawanna Jacson

Relaxing

Response from business owner

Wonderful to hear you enjoyed your time with us! Thank you.

via Google
Djenab C
Djenab C

I love it here! Everyone works together, friendly environment, and it is very clean. Catonya does a fantastic job!! I love her spirit and she truly has helped me with my skin! I did the Zen Escape today and this will be my go to spa treatment. Thank you so much!

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Response from Phylliss S

So happy to hear you enjoyed your Zen Escape experience! We love making people feel better. Thank you for trusting us to help you relax. See you again soon!

via TripAdvisor
Djunia Springer
Djunia Springer

Went in for a Yoni V Steam really enjoy it, nice place very clean will come Kim was Awesome

Response from business owner

Thank you Djunia. We are glad to hear you enjoyed for V Steam.

via Google
Khalifa Abdullah
Khalifa Abdullah

More than I expected! Friendly staff and Gina is amazing. I will be returning

Response from business owner

Thank you so much Khalifa for letting us know you enjoyed your services!

via Google