Guest Reviews

From 876 reviews
Kaye Abell
Kaye Abell

I really enjoyed my experience with Julianna. It was relaxing and I was amazed to see my 77 year old eye bags plumped up and virtually gone after my facial. I look forward to returning for another visit.

via Google
Thane Greene
Thane Greene

Very pleasant atmosphere. Everybody is well friendly. And Experian was wonderful.

via Google
Tracy Ann Edwards
Tracy Ann Edwards

This was a wonderful experience that I had with Upper Hand Day Spa. The staff is very friendly and knowledgeable. I love the idea they have for a spa day of relaxation. I did the sauna, then body srub, shower, massage and then a facial. I …

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via Google
Regina Porter (Gina)
Regina Porter (Gina)

I had the hot stone massage and a pedicure. My massage was very relaxing. Christopher did an excellent job in ensuring I was comfortable and that the heat level of the stoned met my expectations.

I received the best pedicure I have ever …

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via Google
Brenda Walker
Brenda Walker

Awesome service and care. Rebekah did an excellent job!

via Google
Janet Johnson
Janet Johnson

Fantastic experience each time I go! Kat is so wonderful! Massage gives great relief to someone like myself with arthritis, inflammation and previous spine injuries. Would highly recommend to anyone seeking relief or even just to relax and …

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via Google
Bethany
Bethany

It was a very relaxing environment. Rebekah was very kind and made me feel comfortable. The massage was incredible and left me feeling relaxed and strong.

via TripAdvisor
Butterflii
Butterflii

Brianna was my LMT and she was great! I came in for a TMJ massage. Brianna was knowledgeable, friendly and professional. Everyone I spoke with was nice. This is my new massage spot.

via Google
Carolyn Williams
Carolyn Williams

Christopher Espinoza-LMTis phenomenal @ his job. Book with him if u just want to relax wit ease!

via Google
Chrishandra P
Chrishandra P

Always an amazing experience! Their customer service is incredible, and the massages are so relaxing. Brianna is great!

via TripAdvisor
Michelle Sinclair
Michelle Sinclair

Best pedicure I have ever had. I will definitely be returning!

via Google
Canei lampkin
Canei lampkin

Experience was amazing! I booked a massage as a Christmas gift for my friend. My friend, called me very pleased with their experience; they said that Ms. Ashley, was very attentive and professional and that was one of the best massages …

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via Google
Jovani Carroll
Jovani Carroll

I am 8 months pregnant and was looking for a spa that could provide relief and relaxation; at the same time had professionals who were conscious of products & techniques that were good to use during pregnancy. Phyllis worked with me on a …

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via Google
Jessica M.
Jessica M.

I love going to The Upper Hand Day Spa! I have been coming here for many years. As always, Gina was awesome! Gina is so nice and her services goes beyond expectations! I love it here. Everyone is so welcoming, pleasant and nice. The …

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via Google
Dacie L
Dacie L

I was very satisfied with my services and appreciate Ashley for her expertise. It was amazing! Don’t hesitate go ahead and book with Ashley. You will not be disappointed.

via TripAdvisor
Trappstar.s
Trappstar.s

Great service i will be back soon.

via Google
Leslie W
Leslie W

Had a couples massage and facial done for my mother's birthday gift. This was the best experience!! Massages were beyond perfect. You know it's a good massage when they take good care of your feet and hands! The facials were so relaxing my …

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via Google
Pat Nichols
Pat Nichols

Awesome experience!

via Google
Mo Mm
Mo Mm

Ashley truly is a person of character. Although I arrived late she still took her time with my massage and explained everything as she went. I thought that she would rush but she didn’t. She did great and her character spoke volumes. This …

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via Google
T. G.
T. G.

Great service!

via Google
Terri Stanulus
Terri Stanulus

Very positive experience. Great facial and message. Great girls day out. Lots of wonderful women working at this spa.

via Google
Tresa Sanders
Tresa Sanders

I had a pedicure and manicure with Gina and she was amazing. I will be back!

via Google
Miss McC
Miss McC

I went here because of the other reviews and and they were right. I had Christopher and he was wonderful. He did a great job with the Swedish massage. I will go back.

Response from business owner

Thank you so much for your feedback. We appreciate hearing from our guests about their time spent with us. We are very happy to know you enjoyed your massage with Christopher. See you again, soon!

via Google
Shani Thurmon
Shani Thurmon

I loved my prenatal massage! I felt so relaxed after. Facility is extremely clean, staff is friendly and the aroma and music are so calming!

via Google
Aisha Murphy
Aisha Murphy

They are real professionals. This was a birthday present for my boyfriend. He loved it and will definitely be returning in the near future.

Response from business owner

We are so happy to hear that he enjoyed his birthday massage. Thank you for choosing us to help make his day special!

via Google
Cindy Schroeder
Cindy Schroeder

Christopher was so great! He is a knowledgeable massage therapist. He knows his stuff. He knew exactly where to work to get my kinks out and in the right direction. I have already scheduled my next appointment with him next month.

Response from business owner

We are very happy to hear that you enjoyed your session with Christopher. Thank you for taking the time to share your experience with the world. It helps us to stay on our toes and continue to do what we do best. Help others relax and de-stress.

via Google
Laura Torres Castillo
Laura Torres Castillo

Love the massage ❣️

Response from business owner

Thank you Laura!

via Google
lakewakes
lakewakes

First timer!!

As a birthday present my girlfriend thought it would be great to get me some time with a masseuse.

My masseuse worked out my trouble spots and was very professional about it. My experience was relaxing and tranquil and would …

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Response from business owner

Very good to hear you enjoyed your first visit with us. Thank you for your patronage and we look forward to seeing you again, soon.

via Google
Charissa Predmore
Charissa Predmore

Very professional. Asked about what I needed in detail to ensure my massage time was well spent. The greeting area is filled with an array of products. I always find something new to bring home with me to try out. Also, you can book …

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Response from business owner

It's always nice to hear from a guest that we are getting it right. Thank you for your review and thank you for your loyalty to our spa. Our guests are what make us who we are today!

via Google
Jason Crowe
Jason Crowe

Very professional, and expert at what they do! Definitely recommend, and will be coming back!

Response from business owner

Thanks Jason. We look forward to seeing you again. We appreciate you sharing your experience with the rest of the world!

via Google
Yashira Perry
Yashira Perry

Masseuse really knowledgeable and tending to our needs. Will be back.

Response from business owner

Thank you Yashira, for letting us know you enjoyed for massage, We appreciate your patronage and look forward to your return.

via Google
high Praise Christian Tabernacle
high Praise Christian Tabernacle

Gina is a dream maker, her hands are simply magic!!! Alittle getaway right near home!

Response from business owner

Thank you so much for sharing your experience with us. We appreciate the feedback. It helps us to continue doing a good job and to know that we are getting it right!

via Google
Tracy Reddick
Tracy Reddick

This was an amazing spa experience. The staff was friendly and helpful. My massage therapist was wonderful! Just what I needed. I will be back!

Response from business owner

Yay! Always love to hear that a guest enjoyed their time with us. We look forward to seeing you again, soon!

via Google
Becky D
Becky D

A couples massage was given to us as a gift & was our first massage. It was wonderful. Suzanne & Rebekah did a fantastic job. We will definitely return. It was amazing.

Thank you

Macy
Macy

Rebekah gave a nice relaxing massage, decent price and I enjoyed the aromatherapy.

Response from business owner

Thanks Macy. We take pride in being able to offer affordable services so that everyone can enjoy the benefits of a therapeutic massage or reviving facial. Don't forget about our loyalty plan for massage services. We look forward to seeing you again soon!

via Google
Dana Tyler
Dana Tyler

The. BEST massage I’ve ever had! Brianna was incredible! The Muscle Melt is my new favorite!

Response from business owner

Thanks Dana. Our Muscle Melt Massage is a favorite for many of our guests. Glad to know you enjoyed your massage with Brianna.

via Google
Candi Wyatt
Candi Wyatt

Excellent customer service and consistent professionalism.

Response from business owner

Thank you for sharing! ❤

via Facebook
Chris Murphy
Chris Murphy

This place has great customer service and employees are knowledgeable about the business. I’m definitely going back real soon and it’s 4 minutes from my house.

Response from business owner

Thank you for your review. We appreciate it so much. Glad to know that we are so close and convenient for you and able to help you relax.

via Google
Tonja S
Tonja S

Staff very professional and relaxing experience. They always start on time. I will definitely be going back.

via TripAdvisor
Carol Hollie-Tsede
Carol Hollie-Tsede

The environment was calm and relaxing, staff were friendly and competent, and my therapist, Ashley did an excellent job.

Response from business owner

Thank you for your review. After almost 12 years of being in operation, it's always good to know that we are still meeting our guests expectation's. We can't wait to see you again!

via Google
C Crawford
C Crawford

Perfected Relaxation... I needed it.

Response from business owner

So good to hear you enjoyed for session with us. Thank you for sharing!

via Google
dezarae brown
dezarae brown

This was my first massage, and the experience couldn't have been better! Ashley was so kind and informative, and made sure I was comfortable the entire time.

The entire spa was clean and quiet, and I booked my next appointment before I left…

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Response from business owner

Always nice to hear that we are able to meet a guests expectations. Thank you for sharing!

via Google
Carol Hayes
Carol Hayes

Ashley was awesome. Great deep tissue massage. Can't wait for the next appointment.

Response from business owner

Awesome to hear Carol. Thank you for giving us feedback on your visit with us. We appreciate it, more than you know.

via Google
Betty Boop
Betty Boop

My favorite part is getting to know my masseuse so that I can become relax with her – this is my 3rd time with her and my Experience has been really Great.

via TripAdvisor
Charlotte Holmes
Charlotte Holmes

The service was excellent . Very caring staff.

Response from business owner

Thank you Charlotte! Glad to know we met your expectations.

via Google
LaShonica Fuller
LaShonica Fuller

Upper Hand Day Spa is an absolute wonderful place to get a massage. I chose the 90 minute Swedish massage and it was AWESOME! Ashley was a great massage therapist and did such an overly amazing job with my massage! I will be back soon! I …

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Response from business owner

Thank you for your recommendation LaShonica!

via Google
Kimberly H
Kimberly H

Awesome customer service! The entire staff are great and very considerate.I would definitely recommend The Upper Hand Spa to friends and family.

via TripAdvisor
Mila C
Mila C

I’ve been a loyal customer for a few years now. My experience has been fabulous when booking any spa service! Phyliss is a goddess when it comes to natural looking lashes! I love the energy of this spa. Highly recommend!!

via TripAdvisor
Scarlett Temple
Scarlett Temple

Katherine is amazing!! I’ve had a lymphatic and Swedish massage with her and they were both incredibly relaxing.

Response from business owner

We agree. Katherine is amazing! Thanks for sharing your experience.

via Google
arethalogan31
arethalogan31

The reflexology on my feet. Very wonderful experience. This is definitely my favorite place to go. The staff is wonderful.

via TripAdvisor
Joseph Brisendine
Joseph Brisendine

Ashley is incredible, pleasant, and professional. 10/10 would recommend

Response from business owner

Thank you Joseph. We think Ashley is a 10/10 too! So glad to know you enjoyed your session.

via Google
rahel tekie
rahel tekie

Had the best experience ever from the amazing sweet Receptionist to my first infrared Sauna experience. The Spa itself is so nice clean and relaxing atmosphere will definitely be back. Thank you so much 😊

Response from business owner

Thank you! Thank you! We are so happy to know you enjoyed your visit with us.

via Google
Sha-Shu Tesfa
Sha-Shu Tesfa

Phylliss and Katherine were amazing! My mother and I had facials done and had a wonderfully relaxing experience. The staff is very pleasant. We will be back.

Response from business owner

Thank you Sha-Shu, for sharing your experience with us. We love taking care of others and their skincare needs. Relaxation is all part of the benefits of a facial as well as the rejuvenation of the skin. We look forward to seeing you both again.

via Google
Verlyn Blake
Verlyn Blake

As always Ms. Phyllis was great. I have been attending The Upper Hand for a few months now and I have no complaints. I'm ready for my next massage and back treatment. Thank you for the great job that you all do!

Response from business owner

Thank you so much Verlyn, for your loyalty to our spa and allowing us to take care of your relaxation needs. Everyone deserves and needs to make time for themselves and we appreciate your choosing us to help you feel better.

via Google
Charlene Sotolongo
Charlene Sotolongo

Amazing spa day with my mom!!! 1st time here and it didn't disappoint!! Everyone was welcoming and my massage and facial couldn't have asked for a better experience. After we had a mani/pedi and again just amazing. Will definitely be …

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Response from business owner

Thank you Charlene, for choosing our spa for you and your mom to have a special day together. We love helping our guests relax and be pampered for a few hours.

via Google
Amy Blalock
Amy Blalock

Wonderful experience from the moment I walked through the door. Adorable spa nestled away from the main road – very quiet, clean, and relaxing.

The staff is professional, polite, and super attentive. Suzanne is amazing! Her hands are gold …

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Response from business owner

So glad you enjoyed our CBD Massage. It's one of our most requested and thank you for taking the time to give us feedback on your visit with us. It helps us to know that we are doing a good job at meeting the needs of our guests!

via Google
Betty Ellis
Betty Ellis

Had the Pleasure of a Full Body Massage at The Upper Hand Day Spa yesterday afternoon – because of the Pandemic going on it’s been a minute since I’ve had a massage – it was truly Amazing – I am Retired but very busy doing various things …

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Response from business owner

We are always happy to hear when a guest of ours has had a wonderful experience and received benefit from their visit. Thank you for choosing us to take care of you. We look forward to seeing you again.

via Google
Oveta Perry
Oveta Perry

All I can say is wonderful, I will be backed

Response from business owner

Thank you Oveta! We appreciate your patronage to our spa and taking time to give us a review.

via Google
Rita P.
Rita P.

First, the reason this review isn't 5 stars. On the website customers are asked to be there 15 minutes prior to their appointment. So, for my 9:00 appointment I showed up at 8:45 – to an empty parking lot and locked doors. The first …

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Response from business owner

Hi Rita. So good to hear that you enjoyed your pedicure with Gina! We appreciate you taking time to share your experience with us. So sorry that you arrived early as requested and we weren't there to greet you upon your arrival. We strive to be at the spa prior to our hours of operation, to be ready for our guests, but sometimes life, (traffic, etc.) just doesn't co-operate. We look forward to seeing you again soon.

via Google
Ivy Hammonds
Ivy Hammonds

Ashley was awesome!!! From beginning to end. She made me comfortable and her knowledge is through the roof. I’m awaiting my next visit already.

Response from business owner

Thank you Ivy for your feedback on your visit with us. We always appreciate hearing from our guests regarding their visit. Look forward to seeing you again.

via Google
Ecclesia Morain
Ecclesia Morain

Very pleasant experience

via Google
Felice Hendley
Felice Hendley

They took excellent care of my God Mother. We gifted her a day at the spa with lunch included. She LOVED every minute.

via Google
Jennifer Summers
Jennifer Summers

Very professional and friendly. The atmosphere was soothing. Not a bad thing to say about this establishment. Highly recommend.

via Google
Carlos Love
Carlos Love

Very professional and relaxing atmosphere. Brianna, my masseuse was amazing.

via Google
Rhodia Chaplin
Rhodia Chaplin

A great experience! I will return and recommend others to enjoy total relaxation and a deep tissue massage that’s amazing thanks to Ashley!

via Google
Auvronette Guilbeaux
Auvronette Guilbeaux

Gina is professional and kind and it was a good experience.

via Google
Temi Faminu
Temi Faminu

Ashley was my massage therapist and she has magic hands! She’s also very knowledgeable and gave me tips for home remedies. I received the muscle melt because I have sore muscles from exercise and it was honestly the best massage I’ve ever …

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via Google
Erica Dorsey
Erica Dorsey

Katherine did a great job. I received the Tian Di Bamboo & Cupping Massage. I was having neck, back and shoulder pain, when I left I felt relaxed and the pain had subsided. Will definitely be going back monthly!

via Google
Joyce Parker
Joyce Parker

Incredible experience!!!! The only 'negative' thing...15 minutes is far too long to wait between services.

via Google
Mrs. Taylor
Mrs. Taylor

Suzanne was AMAZING! She really took her time and focused on the much needed area. Before leaving I booked another session but instead of 60 minutes I booked 90 minutes 😊. I have been to massage envy a lot but I will have to say this was …

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via Google
Evelyn Pope
Evelyn Pope

Ashley is so attentive to what your needs are and always goes above and beyond to help you out. I’ve loved all her recommendations on massages. Go get a massage, you won’t be sorry!

via Google
felicia hampton
felicia hampton

I attend for a monthly massage with Briana Brown and my expierence is alway exceptional. Her recomendations are on point. And her and the spa enviroment is a definite great and positive atmosphere. I highly recommend.

via Google
whitney jackson
whitney jackson

This spa has all types of massage services! I recommend the Muscle Melt massage❤️ or the Deep tissue massage.

via Google
Shauna Rush
Shauna Rush

I always have a great experience at Upper Hand Day Spa!! Their staff is always so welcoming and beyond friendly!! Thank you for making my spa experience worth it!!

via Google
Crystal Spence
Crystal Spence

I was gifted a 2 hour session for Mothers Day from my daughter,son in law, & 3 grandbabies 🥰…… to say this was a wonderful experience is a understatement !!! From the moment you walk in you are greeted and treated as if you were the only …

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Response from business owner

Thank you so much for taking time to let us know you enjoyed your visit with us! We look forward to seeing you again.

via Facebook
Jah MPO
Jah MPO

Me & my wife went for a couples massage received by Suzanne & Ashley and it was nothing short of A-MAZ-INGGGG! First of all, they were very knowledgeable, aware and sensitive to the body & its needs. Secondly, did I mention the massage …

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via Google
Ashley Thompson
Ashley Thompson

Great massage! Looking forward to my next one!

via Google
Deanna Thomas
Deanna Thomas

Brianna focused on only what I desired at the time my neck, and back. Quiet peace environment.

And they sell all my favorite goodies such as sage, stones etc.

via Google
Abby Gilreath
Abby Gilreath

Wonderful service!!! Suzanne was phenomenal!!

Response from business owner

Thank you so much Abby, for allowing us to take care of you.

via Google
jay moon
jay moon

Had a massage to help with arthritis in my shoulder. It was a good session and there was some relief from the tension in my shoulder. Great customer service.

Response from business owner

Massage has so many benefits. Glad we are able to help you feel better.

via Google
Kayla Stafford
Kayla Stafford

I got a body scrub and back massage and they were both amazing. Ashley was super amazing and very knowledgeable about the tightens I had in my wrist and how I could relieve some of the pain. She made the experience very relaxing and believe…

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via Google
Jennifer Banks
Jennifer Banks

Great service always!

via Google
Wanda R. Langley, Realtor & YouTuber
Wanda R. Langley, Realtor & YouTuber

Great service. Professional and I now feel great. I highly recommend. Katherine served me and the lady at the front desk was super kind. 😊

via Google
Jackie Ball
Jackie Ball

Very professional, nice atmosphere, and excellent service!

via Google
Diara Owens
Diara Owens

First time coming here & I’ll definitely be back. Brianna was super nice & my body feels so much better after my massage. She did such a great job, makes you feel comfortable, uses the perfect amount of pressure. She definitely knows what …

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via Google
Rochelle Smith
Rochelle Smith

My husband and I scheduled a couples appt .i had Suzanne and my husband had Alexus. My experience with Suzanne was amazing. She had the perfect touch. She was very gentle. She was even careful with a pained area. My husband said Alexus …

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via Google
Denise H
Denise H

The massage was good. I could hear peopl walking in the halls and that was a buy disturbing.

via Google
Julie Handschin
Julie Handschin

Great massage!! Great customer service!!

via Google
Tiffany Theone
Tiffany Theone

Brianna and Susan was amazing my husband and I had a wonderful couple deep tissue massage

via Google
Yvonna Burgess
Yvonna Burgess

I absolutely love this place. Very positive and calming vibe. The staff is really nice overall but my LMT Katherine is amazing! I love my experience with her as i feel very relaxed and taken care of during my session! Definitely recommend!

via Google
Gold Star Logistics
Gold Star Logistics

Amazing experience. We had a copies massage and we will be going back for sure.

via Google
Deanna Pieniaszek
Deanna Pieniaszek

My boyfriend and I had a wonderful experience with a couple’s massage. Both technicians were very professional and very good. We will definitely be back.

via Google
Yvonne Holland
Yvonne Holland

Wow… I received a wonderful deep tissue massage from Brianna today. I walked in with tight stressed muscles and walked out relaxed and loose. The atmosphere of the establishment was cozy and comforting and the staff was friendly and …

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Response from business owner

Thank you Yvonne for the feedback. We are happy to hear you enjoyed your massage with Brianna.

via Google
Barshana Woods
Barshana Woods

Took my mom for her birthday. We got a couples massage. Added on 2 hot stones. We both enjoyed it. Easy to make appointments online or via phone. Very nice spa. Massage Therapist are friendly, professional and, took the initiative to get to…

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via Google
Joy Tarver
Joy Tarver

The Upper Hand provides quality services with care and sensitivity to each customer's need and preferences. I have enjoyed each visit from arrival to check out.

via Google
Chalise Simmons
Chalise Simmons

Clean and Friendly… my massage was AMAZING!!! I will recommend & return SOON!!!🌻

via Google
Denise Ridgeway
Denise Ridgeway

Great customer service .very clean facility , the prices of the various services offered us affordable.my Masseuse was class (A) in her skills

Only one regret, I like seeing only white sheets no colored ones .

via Google
Tina White
Tina White

Enjoyed my massage on last Monday. Susan was very professional and she listened well to my trouble areas. I felt refreshed afterwards. I will return again.

Response from business owner

Always nice to hear that our massage therapists are doing a great job! Thank you for the 5 stars.

via Google
Lluvia L
Lluvia L

I made an appointment for the couples 90 min deep tissue massage for my parents anniversary. It was my dads first time so I was a bit nervous whether he would like it or not. However, after the session ended they both were extremely happy …

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via Google
Jaimee Swift
Jaimee Swift

The best massage I've ever had! Brianna is AMAZING! I cannot wait until my next appointment!

Response from business owner

We are very happy to hear you enjoyed your massage with Brianna. Thank you so much for sharing

via Google